This page explains how Neighbouring Well (Jeremy Ng, Registered Social Worker) handles your information, and the ground rules for using this website.
If you're in crisis right now, please call or text 988 (Canada Suicide Crisis Helpline), call 911, or go to your nearest emergency room. Email and this website are not monitored for emergencies.
Contacting me by email
When you email me, I receive your email address and whatever you write. I use it only to reply, answer your questions, and arrange a free consultation or a booking.
Email is not a secure way to send sensitive information, so please keep it to scheduling and general questions, and don't include detailed personal or health information. My email is provided by Google Workspace, and messages may be stored on servers outside Canada. If you become a client, scheduling emails may be kept as part of your record.
If you become a client
Booking, intake forms, consent forms, and session notes are managed in Jane App, a practice management platform for health professionals. Jane App stores this information on servers in Canada (Montreal, Quebec and Calgary, Alberta).
Your records are personal health information. I handle them in accordance with Ontario's Personal Health Information Protection Act (PHIPA) and the standards of the Ontario College of Social Workers and Social Service Workers. Records are kept securely, retained for 10 years after your last session, and then securely destroyed. I collect only what I need to provide counselling, and I share it only with your consent or where the law requires it. The consent form you'll receive explains the limits of confidentiality.
Church consulting records
For church consulting, intake forms are kept in Jane App and consultation notes are kept in Google Workspace. Both are retained for 10 years.
In some circumstances, the law allows or requires me to share information without your consent, including for child-protection reports, a serious risk of harm, court orders, or College investigations.
Other services
I use Wave to manage billing; billing information may be processed or stored in Canada and the United States. PREPARE/ENRICH is an optional couples relationship assessment, used only with your consent; assessment information is stored in the United States. A Canadian alternative is available.
This website
This site has no forms, accounts, or comments, and no advertising trackers or cookies. Its fonts are served from this site itself, so loading a page doesn't contact Google or any other font service.
The booking buttons take you to Jane App, on a different website. Nothing is sent to Jane App by simply reading this site — it happens only if you choose to click — and whatever you enter once you're there is handled under Jane App's own privacy policy.
The site is hosted on Firebase Hosting, a Google service. Like any web host, it keeps standard server logs — including IP addresses — which may be stored outside Canada.
To understand how this site is being used, I use Cloudflare Web Analytics. It provides anonymous visitor counts, pages viewed, and rough location only. It does not use cookies, follow you to other websites, or collect information that identifies you personally.
Links to other sites are governed by their own privacy practices.
Your rights, and how to raise a concern
- You can ask to see your records, ask for corrections, and withdraw your consent to how your information is used (with some limits set by law).
- To make a request or ask a privacy question, email me. I'll respond to access or correction requests within 30 days.
- If your health information is lost or accessed without permission, I will notify you and the Information and Privacy Commissioner of Ontario when required by law.
- If you're not satisfied with my response, you can contact the Information and Privacy Commissioner of Ontario or the Ontario College of Social Workers and Social Service Workers.
- For consulting-related privacy complaints, you can also contact the federal Office of the Privacy Commissioner of Canada.
Terms of use
- General information only. Content on this site is general and educational. It is not counselling, clinical advice, or a substitute for professional assessment or treatment.
- No relationship yet. Visiting this site, or emailing me, does not create a counselling or consulting relationship. That begins only after we have both signed the consent form for the service.
- Not for emergencies. If you or someone you know is in immediate danger, call 911. For support in a crisis, call or text 988.
- Accuracy. I aim to keep information on this site accurate and current, but details such as availability and fees may change.
- Content. © 2026 Neighbouring Well. Please ask before copying or reusing it.
- Governing law. These terms are governed by the laws of Ontario and the federal laws of Canada that apply there.
Accessibility
I want this site to be usable by everyone. If anything is hard to read, navigate, or understand, please email me and I'll provide the information another way.
Contact
I am responsible for protecting your personal health information. For questions about this page or your privacy, contact me at info@neighbouringwell.ca.
Changes to this page
I may update this page from time to time. The date at the top shows when it was last changed.